Anonymous
map-marker Lexington, Kentucky

Brakes

To much build up and paint on the brakes they had to be filed down to get the access build up off in order to be put on. I dont know how Quality Control could have missed it
View full review

User's recommendation: Check the brakes out before leaving the store

DeAngelia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Online order number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was trying to return new parts my now deceased Son had purchased. The Customer Service Agents went over and beyond trying to resolve my issue, an offered their heart felt condolences to me during this difficult time. I ended up going to Store #7750 in Houston Tx, where Marsha issued me an in store credit for the parts an Alex G., Customer Service Operator also gave me a $20 credit!! Thank you all for your help, I really appreciate it!
View full review

Preferred solution: In store credit for returned parts

Anonymous
map-marker Omaha, Nebraska

Price

Not pissed, go local it was $180.00, viewed on line at maybe 40.00 dollars for mass flo sensor! Will not go local anymore? On line is the way to go!,seems 300% mark up is too much??? Thanks!
View full review
Jerry D Hsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ajax, Ontario

Die Hard battery lasted only 14 months

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Store told me they would give me credit after inspection. The battery had a bad cell and was deemed defective. I was then told I would have to pay full price for the replacement they had sent. So i asked for my old battery so I could drive to Costco. Carquest is a parts supplier to our. autoshop. Horrible
View full review

User's recommendation: Go to Costco for batteries

John S Fci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Roseville, California

Return policy

I purchased a Die hard battery 2 years ago it went bad ,so I returned it for a 2nd that battery also couldn't hold a charge,so I had to purchase a AutoZone battery in Mexico last year ,then I went in to my Rocklin CA carquest to see what they can do and the employee looked up my Diehard Gold battery purchase and could not find a record of it.john Santos
View full review
Anonymous
map-marker Eagle, Colorado

The company is good

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The wrong part came in due to the manufacturer and not Carquest. My only complaint is the misspelling of "bicycles" after multiple times spelling it for them. Not well versed in spelling. But, in the final analysis, good enough.
View full review

User's recommendation: Make sure to spell for them

Anonymous
map-marker Pagosa Springs, Colorado

Cannot spell "bicycles"

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Good and not so good. Just a matter of the inability to spell and parse out an email address therefore I wasn't able to get my invoice so the company could pay for my expense. It's not that the people were unhelpful; they were fine it's just the time wasted for me.
View full review

User's recommendation: Make sure, is you leave an email, to have the folks read it back.

Travius Jnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sumter, South Carolina

Rude management that talked to me like he didn't give a damn whether I was satisfied or not.. I have never been treated this way by anybody that wanted my business.

I bought a heavy duty VP gas can there (CarQuest on Broad St.) around last November for $45.00. I kept noticing fuel around the base of it, but kept thinking that I hadn't tightened the cap enough until last week.

I left it sitting in the bed of my pickup for a while and noticed that I had about a half gallon of diesel all over my bed liner. It had a slow drip through a flaw in the seam on the bottom. Looking through the filler neck you can see a crack that is about 5/8" of an inch long in the seam. This is a manufacturing flaw, not any kind of damage.

As a matter of fact, I have never had a plastic gas can that leaked, even a cheap one. long story short, I took it back to CarQuest expecting them to make it good, and trade it for another one, never expecting them to give me an argument over the thing. I am a long time customer, but apparently the new guy in charge, Lee, does not value old customers. Without even a cursory examination of the container, he announced that he had no control over how it was used and that it was an old can with a faded label(?).

I left there and called him back today and was told to bring it back by for him to look at.

The rude manner that I was spoken to is a real first for me as a customer with a legitimate, provable complaint. All this over making a product that they sold good. So much for CarQuest.. I see that several of their nearby locations have closed.

Maybe this kind of thing is why. Jim James

View full review

User's recommendation: Mainly, don't expect any respect from these people. They are apparently used to dealing with lower life forms. Don't expect this place to stand behind this products.

Branden R Rqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions about an alternator

Do not have wiring diagram for terminals with the three prong connector the new alternator Carquest part does not wire up correctly with the old connector
View full review
Luiggi C Jlc
map-marker Tucson, Arizona

False advertisement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Carquest Auto Parts - False advertisement
Carquest Auto Parts - False advertisement - Image 2
Advertised hours from 7:30 am to 7pm, personnel at the store but they claim its closed at 6:30pm. Very unfriendly people at 5090 W Patrick ln, Las Vegas.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Find a different store.

Anonymous
map-marker Queens, New York

I need information on car battery for pgone charger

Carquest Auto Parts - I need information on car battery for pgone charger
I am a prospect, I do not have complaint, The reason for contacting you is that I wish to patronize you for the product attached
View full review
Anonymous
map-marker Las Vegas, Nevada

Lack of service from Decatur and Sahara store they are not even answering the telephone anymore

They do not answer the phone mainly Raul and George they will hang up on you they have caller id so they will not pick up or deliver parts we have been buying parts from the industrial store for nearly 30 years now that advance owns it service has really gone down hill there is no leadership
View full review
Anonymous
map-marker Las Vegas, Nevada

Customer complaint

I went inside the store on Vegas drive and Decatur and I came in and said hello how are you how's your day going and ask for some questions about some parts for my car and there was an Afro-American woman very rude as soon as I went in the store I tried to interact with her and said hi to her and everything and she answered Rude excuse me but very Rude to me so I decided to take off the store and left cause of her attitude she was probably having a bad day. I think she's Rude to the guests because I could Sense it. By the way she treated Me.
View full review

User's recommendation: Do Not be Rude to customers. Teach her the right Way how to treat people. Perod.

Anonymous
map-marker Rock Springs, Wyoming

Bad experince with a Carquest store

Hi,

My Wife and I had a bad situation today, Two mile outside of Lovell WY we lost all electric power, needed a battery, I called an auto parts store in another town because I happened to have there number. The only store in Lovell was Carquest, they gave Me the number and I called. They did have what I needed and I asked if someone could bring it the two miles as I was stranded, the reply was We don't deliver on Sat.,

I explained again We were stranded and could some on bring the battery it was only two miles. No there is only two of us today We don't deliver on sat. was the reply.

I had a family member drive 50 miles to help, others stopped to help after I had made arrangements, besides I sure as *** was not getting a ride to the Carquest and buy a battery after the treatment given. We got things fixed and home but I will much refrain from using Carquest if this is how it works.

Dave Kain

View full review
2 comments
Guest

Lesson learned. Pay for AAA. You have a lot of nerve expecting them to drive to you.

Guest
reply icon Replying to comment of Guest-2237409

Agree. More red state gar bage expecting Socialism. Nope.

View more comments (1)
Yves L Uza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sorel, Quebec

Envoice warranty doesn't match advertised warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Carquest Auto Parts - Envoice warranty doesn't match advertised warranty
Updated by user Mar 10, 2022

Nothing new. Carquest didn't even mind to acknowledge...

So, now I only hope for the best while I'll be in the third year with this 3 years/2 years (truncated) warrantee battery. To be honest, I'll spread butter on my bread anyway if it dies early, but I feel as if...

Original review Feb 01, 2022
A couple of weeks ago, I bought a car battery, not shopping for long because the one in my wife's car was very weak (she needed a boost the night before). I took what Carquest sold me for that car, installed it right away, then I looked on the Internet to see if the battery that I bought was any good (Diehard Gold Series battery; it sounded good enough at first glance...).

It's their second best one in the lead/acid range, backed by a 3 years warranty (see photo). Now, my problem : on my invoice, it says 2 years warranty instead of 3 years. I want what's advertised. I wrote to Carquest twice about that, they didn't even acknowledge my request.

Warranty is like insurance: we must have some, even if we wish we'll never need it! Here, I wish to have a 3 years warranty, just as advertised, that's all!
View full review
Cons:
  • Invoice warranty doesnt match advertised warranty

Preferred solution: Let the company propose a solution

User's recommendation: Shop and check the wholesaler or manufacturer's warranty : if the retailer can't match it, go shop elsewhere.

Mick L Uta

My local carquest will not have any minorities

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I live in Toano Virginia and our local car to quest has not had any more minorities working there and over 15 years it's a shame because we spent a lot of our money in there only white redneck men.
View full review
Pros:
  • Good quality parts
Cons:
  • No minorities

Preferred solution: Hire minorities

User's recommendation: All minorities should not spend money there until we see some people of color working there

About

Summary

Carquest Auto Parts is a large provider of automotive aftermarket parts. It is wholly owned by Advance Auto Parts, Inc. The company was founded by Arthur Taubman in 1932. Its headquarters is based in Roanoke, Virginia, United States. Carquest Auto Parts offers a broad range of products under the following categories: Replacement Parts, Engine Parts, Batteries, Brakes, and Performance. There is also a large stock of accessories. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. There are more than 1300 independently owned Carquest branded stores across the United States, Puerto Rico, the Virgin Islands, and Canada.

Carquest Auto Parts reviews and complaints

Carquest Auto Parts is ranked 146 out of 1155 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article