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Verified Reviewer
1.0
Details
I called to complain about a driver at your San Marcos store and was transfer to Rich the owner. He started the conversation right not being rude then I said why I was complaining about the driver getting mad when he was told wait let see if is the right part and the...
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ID
#1940293 Review #1940293 is a subjective opinion of poster.
Location
San Marcos, California
Preferred solution
Have the owner call and apologize for his behavior . We do over $3,000 dollars a month for parts

Carquest Auto Parts - Faulty parts

I get the parts and they fail and I have to continue paying for the service because of a bad part
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ID
#1996294 Review #1996294 is a subjective opinion of poster.
Location
Capitol Heights, Maryland

Carquest Auto Parts - Detective part

Yes I have return the part to the dealer from where I got it. He has not got me back year
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ID
#1983266 Review #1983266 is a subjective opinion of poster.
Location
Whitby, Ontario

Carquest Auto Parts - Terrible customer service by owner Rich

1.0
Details
The owner does have any customer service. We order over $3000.00 per month. He uses foul language and cant have a adult conversation. He said go to my competitor I dont want to do any business and you can call whoever you want cause I dont give a shot.
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ID
#1940528 Review #1940528 is a subjective opinion of poster.
Service
Carquest Auto Parts Owner
Cons
  • Owner is rude
Preferred solution
Owner to apologize for his behavior

Carquest Auto Parts - Don't buy anything from you guys because your customer service and parts suck

1.0
Details
You can warranty the parts and the labor to get my vehicle back
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ID
#1742827 Review #1742827 is a subjective opinion of poster.
Pros
  • F u
Reason of review
Warranty issue
Loss
$443

Carquest Auto Parts - I paid for 4 core charges on 4 calibers for my Chevy avalanche and only received 3 refunds out of 4 when I returned the old cores. I don't recommend doing business with this company

2.3
Details
There is no reason why they are keeping my refund. I have been ripped off. Shady business
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ID
#1673255 Review #1673255 is a subjective opinion of poster.
Location
Allegheny, Pennsylvania
Cons
  • Does not honor warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$58
Preferred solution
Full refund

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Carquest Auto Parts - Alternator

1.8
Details
I was told my purchase was a lifetime warranty. They told me to take it Advanced to exchange and this was in February. They told me I could only exchange once? That is not a lifetime warranty! This is a rip off
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ID
#1653866 Review #1653866 is a subjective opinion of poster.
Pros
  • Locations
Cons
  • Does not honor warranty
Reason of review
Warranty issue
Loss
$212
Preferred solution
Deliver product or service ordered

Carquest Auto Parts - Discrimination

I called into the Carquest on Oxnard in Van Nuys, CA. All the associates I could hear on the other end of the phone were partaking in a prejudice conversation against the LGBT community, making derogatory comments against lesbians and transgender individuals. I find this so offensive and outrageous that this company would allow that type of inhumane and indignant behavior and to do so around their customers. What a horrible team working at that location, and I hope corporate looks into this and disciplinary action is to follow.
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ID
#1549221 Review #1549221 is a subjective opinion of poster.
Location
Tukwila, Washington
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Carquest Auto Parts - Still working at over 2 years old.

5.0
Details
I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.
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ID
#1535951 Review #1535951 is a subjective opinion of poster.
Product
Carquest Auto Parts Alternator
Pros
  • I bought carquest alternator from advanced auto
Reason of review
Good quality
I have sent numerous messages requested account/invoice information and have received zero response. Sent to the following CreditDept@advance-auto.com and 'CQsupport@carquest.com' Customer number RV 2365640 and Internal number 1819897. Due to unauthorized use by...
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ID
#1337904 Review #1337904 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Carquest Auto Parts Customer Care
Reason of review
Poor customer service

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Latest Question

Changing pick up location

I ordered a part s4242 in order # 119787003 to be picked up at 111 Colman at in Marlin tx but I didn't realize that they closed at 12 today and got there after closing so the advance auto in bellmead tx is going to have it for...

Carquest Auto Parts Questions

Carquest Auto Parts - I got ripped off

Ive been shopoing at car quest for over 15 yrs. Just last week I went to buy parts and up date autozone with new number and two parts I purchased werent to my vehicles and all my informatiin had been deleted so no history of anything that I purchased and all my life time coverage flushed so thank you carquest
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ID
#1048460 Review #1048460 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Carquest Auto Parts - Lugs Nuts Review from Titusville, Florida

Location 11720 Dorsett Road, carquest Lack of respect toward clients and poor service I wouldn't never buy a anything over there first and foremost the person who provided my service start to speak spanish a bad *** spanish toward my person again lack of Respect name of this person david after I paid with my credit card ask me a personal question about if I know or knew someone with I' m related lack of respect and unprofessional service
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ID
#910264 Review #910264 is a subjective opinion of poster.
Location
Titusville, Florida
Reason of review
Poor customer service

Carquest Auto Parts - Transmission Review from Middle River, Maryland

I bought a reman transmission for my work truck Its been 10 days and lots of lost jobs due to not having my truck The Warranty company has give me the run around so now i sit home without being able to work I spent 2000 dollars and nobody wants to help Care Quest is the worst auto parts store They take your money and thats it I will be in touch with my lawyer for lost wages and aggervation._uck this place
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ID
#906579 Review #906579 is a subjective opinion of poster.
Location
Middle River, Maryland
Reason of review
Bad quality
1.2
Details
I would never use these guys again. Drove to three different locations. The first where I bought the battery, after one year a bad cell, this location close now. The second location where I went to have the battery exchaned, the Neanderthal tried to exchange with a...
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1 comment
Anonymous
#1735547

same here in NJ.

ID
#879531 Review #879531 is a subjective opinion of poster.
Location
Newland, North Carolina
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
Carquest Auto Parts - There ToughOne Alternators are JUNK Read what I did!!!
Carquest Auto Parts - There ToughOne Alternators are JUNK Read what I did!!!

Update by user Jul 01, 2016

When any part is Bad out of the Box. Write Junk on the part with a sharpie so it doesn't get passed on to another customer

Original review posted by user Jun 30, 2016

Bought an piece of JUNK Alternator from Car Quest. 1 Second after I started the car, It was howling and smoking. Needless to say, 2 hours later...
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2 comments
Anonymous
#1256216

Carquest sucks

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ID
#875030 Review #875030 is a subjective opinion of poster.
Location
Palatine, Illinois
Cons
  • Toughone is junk
  • Junk out of box
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Let the company propose a solution
Just bought a Dorman 115-003 from Carquest, Downtown San Diego. They charged me 13.20 plus tax. I then bought a box of 5 of the same item from Amazon for $12.29 + tax. that is $2.46 each compared to $13.20 each. Stay clear of Car Quest, they are thieves! We used to...
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ID
#851670 Review #851670 is a subjective opinion of poster.
Location
San Diego, California
Product
Dorman 115-003 Throttle Ball Joint
Reason of review
Pricing issue
Loss
$11
Preferred solution
Let the company propose a solution